PCR Law & Associates (ABN 69 775 124 165) (“we”, “us” or “Firm”) is committed to the protection of your privacy.
We understand the importance of keeping personal information private and secure. This privacy policy (“Privacy Policy”) describes generally how we manage personal information and safeguard privacy. If you would like more information, please don’t hesitate to contact us.
This Privacy Policy forms part of, and is subject to the provisions of, our Website Terms of Use (http:/www.pcrlaw.com.au/termsofuse/).
The Australian Privacy Principles
We will treat all personal information in accordance with any and all obligations that are binding upon us under the Privacy Act 1988 (Cth) (“Privacy Act”). The Privacy Act lays down 13 key principles in relation to the collection and treatment of personal information, which are called the “Australian Privacy Principles”.
What is “personal information”?
Personal information held by the Firm may include your:
1. name and date of birth;
2. residential and business postal addresses, telephone/mobile/fax numbers and email addresses;
3. bank account and/or credit card details for agreed billing purposes;
4. your computer and connection information; and
5. any information that you otherwise share with us.
Information provided to payment gateway providers
All purchases that are made through this site are processed securely and externally by one or more third party payment gateway providers. Unless you expressly consent otherwise, we do not see or have access to any personal information that you may provide to such third party payment gateway providers, other than information that is required in order to process your order and deliver your purchased items to you (e.g., your name, email address and billing/postal address).
How we may collect your personal information
At this site, we only collect personal information that is necessary for us to conduct our business as a provider of legal solutions.
Information that you provide to us
We may collect personal information that you provide to us about yourself when you:
1. use this site, including (without limitation) when you:
a) purchase any products and/or services through this site;
b) register for access to premium content or request certain premium features; or
c) complete an online contact form to contact us;
2. provide information to us by telephone or through marketing or competition application forms; or
3. send us an email or other communication.
IP addresses
This site may also collect Internet Protocol (IP) addresses. IP addresses are assigned to computers on the internet to uniquely identify them within the global network. The Firm collects and manages IP addresses as part of the service of providing internet session management and for security purposes. The Firm may also collect and use web log, computer and connection information for security purposes and to help prevent and detect any misuse of, or fraudulent activities involving, this site.
Cookies
Our site does not use “cookies”.
How we may use your personal information
Your personal information may be used in order to:
1. verify your identity;
2. assist you to place orders through this site;
3. process any purchases of products and/or services that you may make through this site, including charging, billing and collecting debts and shipment of products to you;
4. respond to any queries or feedback that you may have;
5. conduct appropriate checks for creditworthiness and for fraud;
6. prevent and detect any misuse of, or fraudulent activities involving, this site;
7. conduct research and development in respect of our products and/or services;
8. gain an understanding of your information and communication needs or obtain your feedback or views about our products and/or services in order for us to improve them; and/or
9. maintain and develop our business systems and infrastructure, including testing and upgrading of these systems; and
10. for any other purpose reasonably considered necessary or desirable by the Firm in relation to the operation of our business.
From time to time we may email our customers with news, information and offers relating to our own products/services or those of selected partners. Your personal information may also be collected so that the Firm can promote and market products and services to you. This is to keep you informed of products, services, and special offers we believe you will find valuable and may continue after you cease acquiring products and services from us. If you would prefer not to receive promotional or other material from us, please let us know and we will respect your request. You can unsubscribe from such communications at any time if you choose.
When we may disclose your personal information
In order to deliver the products/services you require or for the purposes set out above, the Firm may disclose your personal information to organisations outside the Firm. Your personal information may be disclosed to these organisations only in relation to this site, and the Firm takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information. These organisations may carry out or provide:
1. customer enquiries;
2. mailing systems;
3. billing and debt-recovery functions;
4. information technology services;
5. marketing, telemarketing and sales services;
6. market research; and
7. website usage analysis.
In addition, we may disclose your personal information to:
1. your authorised representatives or legal advisers (when requested by you to do so);
2. credit-reporting and fraud-checking agencies;
3. credit providers (for credit-related purposes such as creditworthiness, credit rating, credit provision and financing);
4. our professional advisers, including our accountants, auditors and lawyers;
5. government and regulatory authorities and other organisations, as required or authorised by law;
6. organisations who manage our business strategies, including those involved in a transfer/sale of all or part of our assets or business (including accounts and trade receivables) and those involved in managing our business risk and funding functions; and
7. the police or other appropriate persons where your communication suggests possible illegal activity or harm to others.
Contacting us about privacy
If you would like more information about the way we manage personal information that we hold about you, or are concerned that we may have breached your privacy, please contact us by email to email@pcrlaw.com.au or by post.
Access to your personal information
In most cases, you may have access to personal information that we hold about you. We will handle requests for access to your personal information in accordance with the Australian Privacy Principles. All requests for access to your personal information must be directed to the Privacy Officer by email using the email address provided above or by writing to us at our postal address. We will deal with all requests for access to personal information as quickly as possible. Requests for a large amount of information, or information that is not currently in use, may require further time before a response can be given. We may charge you a fee for access if a cost is incurred by us in order to retrieve your information, but in no case will we charge you a fee for your application for access.
In some cases, we may refuse to give you access to personal information that we hold about you. This may include circumstances where giving you access would:
1. be unlawful (eg, where a record that contains personal information about you is subject to a claim for legal professional privilege by one of our contractual counterparties);
2. have an unreasonable impact on another person’s privacy; or
3. prejudice an investigation of unlawful activity.
We may also refuse access where the personal information relates to existing or anticipated legal proceedings, and the information would not be accessible by the process of discovery in those proceedings.
If we refuse to give you access, we will provide you with reasons for our refusal.
Correcting your personal information
We will amend any personal information about you that is held by us and that is inaccurate, incomplete or out of date if you request us to do so. If we disagree with your view about the accuracy, completeness, or currency of a record of your personal information that is held by us, and you ask us to associate with that record a statement that you have a contrary view, we will take reasonable steps to do so.
Third party websites
You may click-through to third party websites from this site, in which case we recommend that you refer to the privacy statement of the websites you visit. This Privacy Policy applies to this site only and the Firm assumes no responsibility for the content of any third-party websites.
Changes to this Privacy Policy
From time to time, it may be necessary for us to revise this Privacy Policy. Any changes will be in accordance with any applicable requirements under the Privacy Act and the Australian Privacy Principles. We may notify you about changes to this Privacy Policy by posting an updated version on this site.
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